Question 1

How do I buy from more than one seller at once?

Accepted Answer

Add anything you like to your cart. At checkout Marketly splits your cart into one order per seller, each with its own shipping and tracking, while you pay once.

Question 2

When am I charged?

Accepted Answer

Your card is authorised and charged at checkout by Stripe. Each seller receives their share automatically once the payment succeeds.

Question 3

Where is my order?

Accepted Answer

Open your orders page. Each seller marks their items as shipped and can add tracking details there.

Question 4

How do refunds work?

Accepted Answer

Contact the seller first through the order. If it cannot be resolved, raise a dispute and a Marketly administrator will review it under the buyer protection policy.

Question 5

How do I become a seller?

Accepted Answer

Create a Marketly account, then open a storefront from the Sell page. You will connect Stripe for payouts before your first listing can go live.

Question 6

What can I not sell on Marketly?

Accepted Answer

Anything illegal, counterfeit, hazardous, recalled, or restricted for age or licence reasons. The prohibited items policy has the full list.

Question 7

Why was my listing removed?

Accepted Answer

Listings are moderated. Removals usually mean a policy breach, a wrong category, or misleading photos or claims. You will see the reason on the listing in your dashboard.

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